Going into the information technology field can be a very lucrative career choice, but it can also be pretty challenging as well. Not only does it help to really have a lot of education in the area, but a person needs to have a lot of real world experience as well to move up.
The entire ITIL process is a very difficult one for people to get down. It can be a very difficult challenge, but those people who stick with it usually have quite a bit of success. There is just a lot of trying to go terms and information to process, and knowing everything is going to make a person succeed in the future.
Information technology is more needed than ever these days, so job opportunities are going to be there for sure. Keep that in mind when going down the field path.