Workplace mediation is an important aspect of a workplace. It promotes a healthy work environment and prevents litigation. Even some complex disputes can be resolved amicably with the help of proactive mediation. It should be a voluntary and confidential process. It is necessary to take into confidence all parties involved in the dispute. Only an impartial person acceptable as mediator by both parties should be handling this process. It does not require filing a formal complaint. The process is generally handled outside the public forum.
Employees feel empowered when they have an opportunity to put forth their point of view. Most of the time, they are told what to do and what not to do. They feel they do not have any say in how things should be done and how the workplace rules should be devised. They look for a platform where they can discuss their problems and get their dispute resolved. Even trivial disputes can escalate into big ones if employees do not find any such platform within the organisation. Timely intervention is necessary to solve the problem before it becomes difficult to solve it.