UPS and other logistics companies are not infallible. They can make errors in their billings and more. Shippers have every right to expect the fulfillment of the services they paid for. They can use UPS shipping audit specialists to see whether there has been any lapses. Problems with the billing, if found, could result in refunds and other remedies.
Invoices are sent to third-party auditors for checking. Outsourcing this task is ideal for large companies as specialists can deal with high volumes with excellent efficiency and accuracy. They already have systems in place to request for remedies from UPS. Their knowledge of this area is second to none.
Reports will be sent regularly for a transparent accounting of all refund credits and issues found. With their help, companies can save money, improve customer satisfaction, and enhance order fulfillment. UPS, on the other hand, can learn from their mistakes.